Terms of service

These terms form a binding agreement between you (the "Customer") and SrvDaddy Holdings LLC, a limited liability company registered in JH, IN ("we", "us"). They apply to every product listed on srvdaddy.com: shared hosting, managed WordPress, cloud VPS, dedicated servers, reseller accounts, domain registration, DNS, email and the CDN.

By creating an account, placing an order, or using any service, you accept these terms on behalf of yourself and any organisation you are ordering for. If you are ordering for an organisation, you confirm you have the authority to bind it.

Three other documents form part of this agreement and are incorporated by reference: the Acceptable Use Policy, the Privacy Policy, and the Service Level Agreement. Where they conflict with these terms, the more specific document wins for the subject it covers.

You are responsible for everything that happens under your account, including actions taken by users you invite, contractors you grant access to, and applications you install. Keep your credentials to yourself, enable two-factor authentication, and tell us promptly if you think an account has been compromised.

• You must give us accurate contact and billing details and keep them current — a bounced billing email is not a defence against a suspension for non-payment.
• You must be at least 18, or the age of majority where you live, whichever is greater.
• One person or organisation per account. Sharing a single account across unrelated businesses is a reseller arrangement, and we sell reseller plans for that.
• We will never ask for your password, in a ticket or anywhere else. Anyone who does is not us.

Prices are shown in US dollars, exclusive of any sales tax or VAT we are required to collect. The renewal price is printed next to the promotional price on every plan card before you pay, because discovering it at renewal is the single most common complaint about this industry and we would rather not earn it.

• Service fees are charged in advance for the term you selected — monthly, annual, or triennial.
• Some services offer a trial option with a minimal fee. If you continue with the plan, the trial fee will be adjusted against your plan invoice; if you decide not to continue, the trial fee is strictly non-refundable.
• Renewals are charged at the published renewal price shown at purchase, not at the promotional rate, and we email you 14 days before any charge over $50.
• Domain registrations, transfers and renewals are non-refundable once submitted to the registry, because the registry does not refund us either.
• Overages on metered resources (bandwidth beyond plan, additional backup retention, extra IPv4 addresses) are billed monthly in arrears at the published rate.
• Failed payments trigger two written notices over 10 days. Suspension follows on day 11; data is retained for a further 30 days before deletion.

New customers may cancel any hosting plan within 7 days of first purchase for a full refund of hosting fees, with no exit survey and no retention call. After 7 days, cancelling mid-term refunds the unused whole months of the current term on a prorated basis. Domains, third-party licences, trial fees, and one-off professional services are excluded from both.

You own everything you upload. We claim no licence to your content beyond the narrow, technical permission needed to host it: to store it, transmit it, back it up, cache it at the edge, and reproduce it as required to deliver the service you bought.

• We do not scan your files or databases for marketing purposes, and we do not train machine-learning models on customer content.
• You can export everything at any time — files over SFTP or rsync, databases as native dumps, DNS as a zone file, email over IMAP. No export fees and no throttling.
• We will not withhold your data during a billing dispute. If your account is suspended for non-payment you still get a 30-day window to retrieve everything.
• You are responsible for keeping your own copy of anything you cannot afford to lose. Our backups are a convenience, not a substitute for your archive.

The Acceptable Use Policy sets out what you may not host or do on our network. In summary: nothing illegal, nothing that attacks other systems, no spam, and nothing that degrades the platform for other customers.

Shared and managed plans run on shared hardware with per-account resource limits published on each plan page. Sustained use beyond those limits will get you a message from an engineer suggesting a bigger plan, not a silent throttle and not a surprise invoice.

We can suspend a service without prior notice in three situations only: abuse actively in progress (an ongoing attack, live phishing, an open mail relay), a lawful order compelling us to, or non-payment after the two notices described above. In every other case you get written notice and a reasonable window to fix the problem.

• You may cancel any service at any time from the control panel. There is no cancellation form, no phone call, and no dark pattern between you and the button.
• We may terminate for cause after a material breach that you have not remedied within 14 days of written notice.
• Either side may terminate for convenience at the end of a paid term with 30 days' notice.
• On termination we retain your data for 30 days, then delete it irrecoverably from primary storage and within a further 35 days from backups.

Uptime commitments, the measurement method and the credit schedule live in the Service Level Agreement. Credits are the exclusive remedy for downtime under this agreement, and on our platform they are applied automatically — you do not have to notice the outage, file a claim, or ask.

We warrant that we will provide the services with reasonable skill and care, using competent personnel, and in line with the SLA. Beyond that, and to the extent the law allows, the services are provided as-is: we do not warrant that they will be uninterrupted, that every defect will be fixed, or that they will meet a requirement you have not told us about.

Nothing in this agreement excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Neither party is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, lost revenue or lost goodwill, even if the loss was foreseeable.

Our total aggregate liability arising out of or related to this agreement is capped at the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars. This cap does not apply to your obligation to pay fees, or to either party's liability for a breach of confidentiality or for the indemnity below.

You will defend and indemnify us against third-party claims arising from your content or your use of the services in breach of this agreement — for example a copyright claim over a file you hosted, or a claim from a recipient of mail you sent. We will tell you promptly about any such claim, let you control the defence of it, and cooperate at your expense.

We will email every account holder at least 30 days before a material change takes effect, with a plain-English summary and a diff against the previous version. Non-material changes — typos, clarifications, a renamed section — are published with a new revision date and no notice.

If you do not accept a material change, you may terminate before it takes effect and receive a prorated refund of the unused portion of your term. Continuing to use the services after the effective date is acceptance.

This agreement is governed by the laws of the State of JH, IN, without regard to its conflict-of-laws rules. The state and federal courts sitting in Dhanbad have exclusive jurisdiction, and both parties consent to venue there.

There is no mandatory arbitration clause in this agreement and no class-action waiver. Before either side files anything, we both agree to spend 30 days genuinely trying to resolve the dispute with a named person on each side, in writing.

• Entire agreement: these terms plus the AUP, Privacy Policy and SLA are the whole agreement and replace anything said in a sales conversation.
• Assignment: you may not assign this agreement without our written consent, except to a successor of your business. We may assign to a successor of ours, and we will tell you if that ever happens.
• Severability: if a provision is unenforceable, the rest survives and the offending provision is read as narrowly as needed to make it valid.
• No waiver: not enforcing a right once does not waive it.
• Force majeure: neither side is liable for a failure caused by something genuinely outside its control, though this never excuses a failure to pay.
• Subcontractors: we use them (registries, upstream carriers, payment processors) and we remain responsible for their performance.