The paperwork, written to be read
Four documents govern your relationship with SrvDaddy. We have kept them short, put a plain-English summary at the top of each, and removed the clauses that exist purely to protect providers from their own customers.
Four rules we apply to our own paperwork
Legal documents are a product surface. These are the constraints we hold ourselves to when we write them.
Every document opens with the short version
A plain-English summary sits above the clauses. It is not the agreement, but nothing in it contradicts the agreement — if the two ever diverge, that is a bug and we will fix the wording.
Changes are emailed with a diff, 30 days ahead
No silent edits, no “by continuing to use the service you accept”. Material changes arrive in your inbox with the old and new text side by side.
No arbitration clause, no class-action waiver
If we ever end up in a dispute, you keep every option the law gives you. We think a provider that needs those clauses is telling you something.
SLA credits apply themselves
You do not file a claim to be compensated for our downtime. We calculate it, we apply it to the next invoice, and we tell you we did.
Need a signed copy, a DPA, or a security questionnaire?
We keep a completed CAIQ and a standard data processing addendum ready to send. Ask and it arrives the same working day — no sales call in between.
Ready when you are
Read the SLA before you need it
It is the shortest of the four and the one that costs us money. Uptime targets, credit percentages and the escalation path are all on one page.